Intelligent Neurological Based Email Categorization Using Svm To Increase Customer Support Efficiency

Abstract

This paper is aimed to bring enhancement in customer support journey by automatically categorising emails into different categories using Artificial Intelligence. The major aspects of this research focus on neurological email based customer support processes. We examined that upto what neurological level the customer support process can be optimised. It explains an SVM based approach for email categorisation. Results of this research are providing approx 85% correct categorisation, precision and recall are also nearby 85%.